We know there are a lot of options and you want the best value for your money. That's why we've developed complementary services so that you get the jewellery you've always wanted.
Need a specific ring style, metal type or diamond? Whether it's wedding rings, engagement rings or eternity rings, we'll customise to your requirements, thanks to our bespoke design and engraving service.Explore Ring Collection
Helping you make the right choice
Try before you buy
Wear your ring for a whole week before purchase
Sample your ring in the comfort of your own home
Ensure it’s the style and size that’s perfect for you
Get a FULL refund on your sample when you return it to usHow To Get A FREE Ring Sample
Ensure a Perfect Fit!
Get a FREE ring sizer to ensure piece of mind
Get a real idea of the ring size you're considering
FREE delivery, FREE ring sizer, no commitmentMeasure your ring size at home
Finger sizes can change through the day: take measurements at different times to find the most comfortable fit overall.
Our Complementary Services
Resize your ring subject to terms and conditions
FREE & LIFETIME polishing
Professionally clean and polish your rings
FREE rhodium plating
Renew the rhodium plating on your white gold ring
Personalise your ring
Get the best price
98% Of our customers give us good ratings
|Date||Score||Customer Comment||Our Response|
Service from start to finish was excellent, especially with the sample ring - made it very easy to try with engagement ring to see if looked right before ordering - easy to return and money taken off order - perfect!
Superb customer care especially the online chat, katy and fin are excellent
Customer service was fantastic! Really lovely and helpful staff, and very quick to respond and deliver. Really made the whole experience easy, and the value is great too!
Love my wedding ring and can't wait to wear it everyday. Only problem was ordering, I used the site on my phone and it kept crashing. Took a few attempts before it went through. Might work better on a laptop, tablet etc.
I found the company to be fantasic, very helpful and extremely easy when I needed to exchange. Thank you.
Fantastic service from start to finish, the personal touch from Fin, the price and quality of the ring was as stated, Orla James is a truly professional company, we received our ring well before the due date which was a lovely surprise, now we can get married!!
Very professional and kept me fully updated
Good communication and speedy delivery. I had to get the one ring resized, and the after sales service was excellent.
2 great rings, delivered very quickly. Great service, thank you very much!
Fast delivery, the website Had every customised description, and the ring arrived exactly as ordered.
My fussy husband is well made up with it.. Thank you!
We were very impressed with Orla James all the way from our initial enquiries to finally receiving our wedding rings. They were always very responsive to emails, answered all our (many!) questions, offered a fantastic sample service so we could try on loads of different styles and sizes, and when we finally chose the rings, they arrived quickly and they are beautiful. I would recommend them to anybody!
Communication was poor. Delivery of the product was delayed twice and on both occasions I was not informed until I contacted customer service. The order was placed 6 weeks before the product was required. The product was required for a wedding and was only received a few hours before the wedding started.
|Thank you Simon for taking the time to leave your review comments. Your feedback is truly valuable to us because we work hard to provide a great customer service and we're always eager to hear ways we can improve.
Our rings are hand crafted to order in the UK and our diamonds set rings take around 5 weeks. Your ring was despatched a couple of days over this time on the 15th June due to a slight delay at the Assay office. It is disappointing to hear you had to chase for an order status update and I do sincerely apologise for the inconvenience this may have caused. It must have been stressful to only receive your ring on the day of your wedding.
We are reviewing ways we can ensure this doesn't occur in the future, but in the meantime please do contact me directly at [email protected] or call on 01903 331707 if you'd like to discuss further.
We were able to use the free ring sizer tool to get our correct sizes, and also availed of the sample rings which helped us greatly to make our final decisions, almost like a try before you buy!
Charlotte and Fin really were really helpful and informative.
I would highly recommend Orla James and would definitely shop with them again!
may product not received...my location in indonesia...and status just PDO...very not good...i want to know about real location my ring...
This is disappointing to here. Your ring was despatched to you on the 27th May and ideally should have arrived with you by this time. Unfortunately the parcel is being returned to us from Indonesia as the courier says the address is unkown. I have been in contact with you by email to check the shipping address and to ask if you'd like us to resend it or give a full refund. Look forward to hearing from you to enable a swift resolution. Best regards, Fin
We ordered our wedding rings from orla james and we are very happy with our rings and the service we received. We used the sample service to find our perfect rings and it was very useful, we then placed our order for the actual wedding rings that we wanted, these were made and delivered a lot quicker than i expected, great quality and the engraving is a lovely touch. The rings come in a great presentation box, communication was brilliant. Thank you orla james!
Very well priced, fast delivery and exactly as required
Quick efficient service. Quality of product very good and well packaged.
I was very impressed from the service. The rings came quickly in a beautifully presented box. We even send the rigs back to get one bigger and both engraved which was super easy and fast. I would recommend Orla James to everyone.