We know there are a lot of options and you want the best value for your money. That's why we've developed complementary services so that you get the jewellery you've always wanted.
Need a specific ring style, metal type or diamond? Whether it's wedding rings, engagement rings or eternity rings, we'll customise to your requirements, thanks to our bespoke design and engraving service.Explore Ring Collection
Helping you make the right choice
Try before you buy
Wear your ring for a whole week before purchase
Sample your ring in the comfort of your own home
Ensure it’s the style and size that’s perfect for you
Get a FULL refund on your sample when you return it to usHow To Get A FREE Ring Sample
Ensure a Perfect Fit!
Get a FREE ring sizer to ensure piece of mind
Get a real idea of the ring size you're considering
FREE delivery, FREE ring sizer, no commitmentMeasure your ring size at home
Finger sizes can change through the day: take measurements at different times to find the most comfortable fit overall.
Our Complementary Services
Resize your ring subject to terms and conditions
FREE & LIFETIME polishing
Professionally clean and polish your rings
FREE rhodium plating
Renew the rhodium plating on your white gold ring
Personalise your ring
Get the best price
98% Of our customers give us good ratings
|Date||Score||Customer Comment||Our Response|
Communication was poor. Delivery of the product was delayed twice and on both occasions I was not informed until I contacted customer service. The order was placed 6 weeks before the product was required. The product was required for a wedding and was only received a few hours before the wedding started.
|Thank you Simon for taking the time to leave your review comments. Your feedback is truly valuable to us because we work hard to provide a great customer service and we're always eager to hear ways we can improve.
Our rings are hand crafted to order in the UK and our diamonds set rings take around 5 weeks. Your ring was despatched a couple of days over this time on the 15th June due to a slight delay at the Assay office. It is disappointing to hear you had to chase for an order status update and I do sincerely apologise for the inconvenience this may have caused. It must have been stressful to only receive your ring on the day of your wedding.
We are reviewing ways we can ensure this doesn't occur in the future, but in the meantime please do contact me directly at [email protected] or call on 01903 331707 if you'd like to discuss further.
We were able to use the free ring sizer tool to get our correct sizes, and also availed of the sample rings which helped us greatly to make our final decisions, almost like a try before you buy!
Charlotte and Fin really were really helpful and informative.
I would highly recommend Orla James and would definitely shop with them again!
may product not received...my location in indonesia...and status just PDO...very not good...i want to know about real location my ring...
This is disappointing to here. Your ring was despatched to you on the 27th May and ideally should have arrived with you by this time. Unfortunately the parcel is being returned to us from Indonesia as the courier says the address is unkown. I have been in contact with you by email to check the shipping address and to ask if you'd like us to resend it or give a full refund. Look forward to hearing from you to enable a swift resolution. Best regards, Fin
We ordered our wedding rings from orla james and we are very happy with our rings and the service we received. We used the sample service to find our perfect rings and it was very useful, we then placed our order for the actual wedding rings that we wanted, these were made and delivered a lot quicker than i expected, great quality and the engraving is a lovely touch. The rings come in a great presentation box, communication was brilliant. Thank you orla james!
Very well priced, fast delivery and exactly as required
Quick efficient service. Quality of product very good and well packaged.
I was very impressed from the service. The rings came quickly in a beautifully presented box. We even send the rigs back to get one bigger and both engraved which was super easy and fast. I would recommend Orla James to everyone.
Excellent service. Quick and easy to use and delivered on time
Sample service is second great idea then I recieved the actual item my engraved wedding ring. Wow I can't wait to wear it it's perfect. Amazing value for money with the best customer service I have recieved yet. I will be using orla james again
Personable, reasonably priced, go above and beyond and nothing's too much trouble. Absolute pleasure to do business with :)
Orla James and whole team were absolutely great and we would certainly recommend them to anyone who likes that little bit of personal touch.From very first day we were very happy.
communication was excellent and very easy.
Big thank you and thumbs up.
Great quality ring so much cheaper than high street came exactly as ordered.
As a tip- order their ring-sizer free before you buy your ring- their sizes I found slightly different.
Fabulous five star company *****
First met Fin from Orla James at the AMEX wedding fayre and they stood out head and shoulders above their competitors.
Impeccable service from start to finish.
Local company who offer a very personal touch to one of the most special purchases that you will ever make.
Superb online sample service although we visited their workplace to try ours on.
Brilliant communication throughout and it felt so reassuring to have Fin looking after it. Nothing is too much trouble - the rings looked wonderfully presented when we collected yesterday.
Complementary polishes and re-sizing also included.
Highly recommend this company!!
Slight delay on delivery but did not matter as delivery date was not critical. Customer service was very good with email updates sent. Product is fantastic, of high quality and we are very happy.
I was cautious about ordering online, but their sample and refund service completely put me at ease. We were known if samples weren't in stock and were offered an alternative and estimated return date.
When ready to order the actual rings, I had trouble with my refund code, but it was sorted very easily and quickly.
Upon order, you don't receive an estimated delivery but when emailed for progress, this again was very quick with an update on the status.
I had to sign for delivery and the rings were presented beautifully. One of the rings we do need to change size for, but I'm no longer worried about process as the staff (spoken to Fin all the way, and he's very friendly and professional!)
I've been highly recommending them for the price, quality and service, to everyone!
Excellent customer service. Amazingly stunning rings. Would definitely recommend!!
We received excellent service from Orla James. They were very quick and we are over the moon with our wedding rings.
I dealt with Fin who was excellent, very attentive and accommodating. The ring is very good quality and excellent value for money
Amazing quality rings, great customer service, staff are very dedicated to ensuring rings are exactly how you want it!
Excellent service, really good idea to post samples out to try before you buy. Also allowed me to delay delivery of the rings until after my holiday. Will be recommending to friends who are getting married next year.